13/10/2017-8

Complaints increase by 34% Refurbishment of the Customs and Excise Department Customs crackdown on Deng Yihai: consumer insured black and white recording

Since the implementation of the revised Trade Descriptions Ordinance in July 2003, the Customs and Excise Department has been striving to crack down on unfair business practices. The number of complaints received has also dropped significantly, but complaints against decoration have not fallen. In the first eight months of this year alone, the Customs and Excise Department has received a total of one hundred and twenty complaints about the decoration industry, which is only about 35 per year in the past five years. Twice and a half. In addition, the complaints about the beauty industry continued. The Customs and Excise Department (C & amp; ED) invited the representatives of the two major trade associations to explain the relevant legislation. Deng Yihai personally reminded the public to pay attention to the plan, including the black and white to record the charges.

Customs Commissioner Deng to accept an exclusive interview with this newspaper, about crackdown on bad business practices. (Yuan Zhihao photo)

Anti-smuggling, protection of intellectual property rights, protection of taxation and consumer rights, etc., are the main work of the Customs and Excise Department, which cracked bad business practices, is one of the most important work in recent years. In the first eight months of this year, the Customs and Excise Department received a total of 4,647 complaints of suspected breaches of the Trade Descriptions Ordinance. Of these, 2,976 were goods and 1,677 were involved in services. , The latter also see a significant decline, more than half reduction. As for the overall complaint last year, there were 7,260 cases.

Complaints about hairdressing cases

An exclusive interview with the newspaper revealed that the complaints involving services mainly involved in fitness, beauty and tourism. Last year alone, a chain of fitness companies had closed down more than 1,600 complaints, and the Customs and Excise Department had been actively fighting and exercising. The industry is now more standardized, business practices improved significantly, a fitness center more voluntarily launched a cooling period, greater consumer protection.

However, complaints about decoration and beauty industry have risen. In the first eight months of this year, the Customs and Excise Department (C & amp; ED) received a total of three hundred thirty reports of “beauty salon services” suspected of offenses, about 10% higher than the same period last year. Unlike the fitness industry, mainly by the operation of several major companies, Deng to describe the beauty industry “fragmented”, the size of different sizes, “the streets have a”, the law enforcement constitutes a certain difficulty, the Customs will strengthen the inspection, but also the public found suspicion of irregularities Take the initiative to report to the customs.

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The number of complaints involving the decoration industry also increased significantly. In the first eight months of this year, a total of 100 cases were compared with 90% of the total for the whole year of last year, compared with 35 cases in the previous year. Deng to the sea, complaints and more involved in the wrong and misleading omission, there are cases involved in the renovation period has passed but only half of the project, there are complaints related to the contract is not clear, decoration companies overcharging costs.

Breaking more than 600 cases in August

For the first time, the Customs and Excise Department has successfully prosecuted a decoration company for the first time, and the person in charge of the incident has been fined $ 30,000 and a 240-hour social service order. Deng Yihai welcomed the court ruling that the case reflected the effective enforcement of the law. One of the reasons for the increase in complaints. He reminded the public that the decoration of the company should be included in the contract, the clear record of the record, and keep any text or sound records, once the investigation will help. At the end of August, the Customs and Excise Department (C & ED) met with eight industry representatives to explain the requirements of the ordinance.

In the fight against infringement, the Customs and Excise Department in the first eight months of this year detected more than 600 cases of infringement, an increase over the same period last year, of which one hundred and twenty thousand cases of online infringement, involving brand-name shoes, clothing and watches and other young People prefer items. In view of the prevalence of online shopping, the Customs and Excise Department is working with companies outside the company to develop “large data system”, more accurate and more rapid analysis of online information to monitor online infringement. He appealed to the public to be cheap and greedy, “the quality of the goods do not expect to buy with ultra-low prices,” also reminded the sale of infringing items serious consequences, young people do not try.