24/1/2018-5

Lands Bureau: New Deal Complaints 16%

The property market boomed last year. Real estate agency complaints also increased due to the increase in primary sales. The Bureau said that the overall number of complaints received in 2017 dropped year-on-year, while those involving first-hand residential properties increased by 16% to 86.

427 cases of the overall trading down by 10%

The Lands Authority Chairman Liang Yong-hsiang said that last year, the property market as a whole was booming. Looking back on 2017, although the number of property transactions went up, the total number of complaints received was 427, down 10% year-on-year. However, there were 86 complaints about first-hand residential properties, up 16% on a year-on-year basis. The nature of the complaints included the publication of unprofitable advertisements, the lack of rebate promises, misleading information on mortgage applications and the replacement of valet services. At the same time dealing with complaints, he reminded consumers to ensure that they can not trust themselves, it is best to verify.

New TV commercials push this year

He pointed out that the overall complaint has been improved. Nevertheless, the number of complaints has increased. However, this year there is a brand new TV API which teaches consumers that when they purchase a real estate agency, they must appoint licensed real estate agents and give rebates. Reduce risk.

Disciplinary actions against licensees led the Bureau to take action or punish 344 licensees last year and canceled 19 licenses and suspended 28 licenses. 19 cases related to non-compliance with licensing conditions, including criminal cases, bankruptcy and so on. The other 28 cases of suspension of licenses involved the warrants between proxy and prospective buyers on the communications software WhatsApp and the spat in public places. In addition, one agent was involved in the fighting last year.

Bureau of Lands and Bannings Chief Executive Han Wanping said that regardless of war with customers or even fight, all affect the industry image, it must be punished.

According to the statistics, in 2015, 5,156 and 7,444 applicants for the Real Estate Agents and Salesperson Qualification Examination respectively rose by 34% and 39% respectively, the same as the latest 5-year highs.