Hang Lung Real Estate Service Awards Security guards with visitors to the 15th floor

Hang Lung Properties (00101) operates a number of rental properties in Hong Kong and China. How to maintain management and service quality is the key to continuous business growth. The group started the “Emerald Customer Service Award” in 2014, collecting the warm-hearted stories of frontline employees of their properties in serving customers to recognize their excellent service spirit. This year, the group has 8 employees who won awards, many of which are impressive.

Lu Weibo: 350 nominations in previous years

For example, the security service foreman of the Henglong Square in Shenyang City found that there were elderly female visitors who needed to visit the 15th floor of the office building. Because of the claustrophobia and elevator phobia, they did not dare to take the elevator in the lobby. Finally, the security guard with a portable fan and Shimizu, personally accompanying her to go upstairs to the stairs, when she left, she escorted the stairs, and the next visitor can be informed in advance, so that they can accompany them up and down, and the service is professional. There is also a warm heart story at the Hong Kong Garden Club. A middle-aged woman suddenly touches the old patient when she wants to go to the bathroom. The knee shift cannot move. The club assistant arrives. She is worried that the ambulance will be incontinent when it arrives. After getting the consent of the guests, help the hand to open the bucket and help her to go to the toilet to avoid embarrassing situations.

Lu Weibo, the newly appointed Chief Executive of Hang Lung Properties, said that this year they received 350 nominations from the China-Hong Kong project, which is the highest in the past year, reflecting the continuous improvement in the quality of its property services.