In the first half of the year, the overall price of the property market was highly competitive
The number of agency complaints recorded in the first half of this year was 157, a decrease of 7% compared with the same period last year. However, there were 35 first-hand residential properties but there were signs of recovery. .
The Estate Agents Authority announced yesterday that there were 157 complaints received in the first half of this year, a decrease of 12 or 7% year-on-year compared with 169 cases in the same period last year, but an increase of 20% over the second half of last year.
19 related illegal advertisements
The number of complaints involving first-hand residential properties has rebounded, involving 35 cases, which is the highest since the second half of 2017, compared with 23 cases in the same period last year, which is 12 or 52% more than the previous year.
At present, the common agent for first-hand sales provides “return” to customers. In the first half of the year, a number of agents were fined and temporarily impaired. I believe many of them are complaints about failing to fulfill the promise or dispute.
According to the data provided by the Bureau, the most important types of complaints involved in the first half of this year, including 36 cases of improper handling of provisional sale and purchase agreements or leases, accounted for the most 23% of the total complaints, involving the issue of offending advertisements and “unlicensed work”. There were also 19 and 16 cases respectively, an increase of 17 cases and 7 cases over the same period last year.
Step up inspections and expose 61 violations
In the first half of this year, 122 licensees were taken to take action or take disciplinary action, down 25% year-on-year. A total of 19 licences were cancelled and 8 licences were suspended. The two figures are compared with 26 in the first half of 2018. 13 cases are few.
In addition, the Lands Supervision Bureau continued to step up inspections in the first half of the year, with a total of 1,437 cases. There were 61 cases of irregularities during the inspections, an increase of 24% compared with 49 cases in the first half of last year. More than 40% of them did not fight against money laundering and terrorists. The fundraising is related to the record of keeping customers, which is a technical violation.
Among them, there were 4 cases of first-hand property sales violations, a decrease of 73% year-on-year. However, the order of the agents in the new sales department has improved significantly. There was no violation in the first half of the year. It is believed that the authorities launched the first-hand property sales agreement with the developer last year. The Charter and the practice notice issued.
As for the complaints about the sale of overseas properties by licensed estate agents, there were also three cases in the first half of the year. The Administration will continue to educate consumers to enhance their vigilance and protect their own interests.
In addition, Liang Yongxiang, chairman of the Bureau of Land Supervision, said that in the second half of the year, the Bureau will continue to strengthen the education of the industry in anti-money laundering and anti-terrorist fundraising, and hopes to make progress on relevant regulations.
In addition, the Bureau has already organised its first social responsibility activities. The first real estate agency community service proposal competition will be launched this month to encourage agents to explore the community characteristics and needs of their practising areas and gradually improve to “5A” quality agents.